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The voice Of the Customer, external as well as internal, is necessary to understand the factors that are critical to the success of the Six Sigma project.
Importance of Employee Assessment

Green Belts are those employees of the organization who undertake various Six Sigma activities part-time, under the guidance of the Black Belts and work towards achieving the objectives and goals.
The Six Sigma trained Green Belts undertake short projects that do not require extensive training. Some organizations are now training the Green Belts for two to […]

The application of Six Sigma in software development projects is well known, but the utility of Six Sigma for software implementation projects is also worth a mention.
Software implementation projects commonly have the recurring problem of going off-track with regard to target implementation dates, as well as other problems. This is the point where […]

Service desks functions are highly customer oriented. They are in a position to understand the voice of the customer and have the data required for Six Sigma projects.
Areas for application of Six Sigma Training:

They may be team leaders, managers or others relevant to the process, but may not be in leadership positions. They have very good knowledge about the process and its critical areas. They are an integral part of DMAIC and DFSS projects.
The solutions brought in by the improvement team are handed over to the process […]

This is because Six Sigma aims at minimizing variation in products and processes, and Lean Manufacturing aims at eliminating manufacturing waste.
Possible Areas for Implementation:

Interviewing major influencers of the Six Sigma initiative is a technique that initiates the involvement and consideration of everyone.
The CEO or top management generally proposes the need for a Six Sigma initiative. Conducting interviews of these people is equally necessary, as is the need to interview other key influencers.

The concept of zero defects as explained and initiated by Philip Crosby is a business system that aims at reducing the defects in a process, and doing the process correctly the first time itself.
The Concept of Zero Defects

Project management consists of 4 main elements; scope, resources, time and cost. All elements need to be managed properly if the project is going to be a success. Poor management can lead to project failure hence why it is so important.
Project Scope
The project scope outlines what the project is to accomplish and consists of […]

For any organization to implement a Six Sigma project successfully, there are a few considerations to be made, such as management support, education and training, committed resources and linking the effort to compensation.
Management Support

What is Theory of Constraints (TOC)?
The theory of constraints helps manage complex systems, as well as determine the root cause of any problem. Contrary to Six Sigma, the approach is logic driven to analyzing the root causes. There is a probability of a Six Sigma project failing due to wrong selection.
The TOC approach […]

There are roles such as Champions, Master Black Belts, Black Belts, Green Belts, and other team members. The Champion and Master Black Belt are at higher responsibility levels.
Let’s take a look at the roles of Champions and Master Black Belts.

There are various institutes that impart Six Sigma training to employees. Some companies have their own in-house training programs that help them keep their employee training needs up to date.
What Is Covered In Six Sigma Training?

Most often it is the DMAIC methodology that is used and involves bringing about improvements in the existing systems. Likewise, there are some organizations that are involved in constant innovation of new products and services.
This is the core concept of DFSS - which stands for Design for Six Sigma. The DFSS approach is one […]

The implementation of a Six Sigma project requires the services of professionals who are well trained in using the various tools and techniques of Six Sigma. Such professionals have to undertake a certification program or training on the various Six Sigma measurement tools and techniques they can bring into practice.
Six Sigma certification is similar […]

The selection may be based upon various criteria such as the cost-benefit comparison. The focus is to choose the right project focusing on the right goal.
Ultimately, all projects affect the stakeholders in one way or another.

Master Black Belts and Black Belts can bring about changes in design, but cannot guarantee the success of the changes. Each unique process can be affected adversely - or otherwise - due to the changes brought about, and team leaders can predict them when they design the product or process.
A design risk assessment is […]

The facilitators have to have good sense of timing, listening and observation skills and a sensitivity to overall group dynamics. Facilitation is not just about sorting out problems, but enabling groups or teams to workout solutions to various issues for the successful implementation of the projects.
Role of Change Agent

Typically in the service sector, the various teams are at varied locations worldwide, with a diverse set of personnel. It is the Black Belt’s and the Champion’s creativity in managing such teams that ensures the success of the project.
Managing Using Technology

The five W’s (who, what, when, where and why) and one H (how) are used to understand the system in the analysis and design phases.
Let us briefly understand the application of this approach to Six Sigma.