In the wider commercial and government world eLearning, or online training, is often represented by an abundance of glorified Power Point presentations. Back and next buttons rule supreme, and while this type of training can provide some visually interesting content it doesn’t necessarily engage learners for long. However, if you’re prepared to spend more on […]
eLearning offers a range of educational outcome and cost reduction benefits for contact centre training delivery. These include reductions in training delivery time, increased agent skill sets, continuity in training delivery and greater content engagement. Through the use of eLearning technologies, agent skill sets can be greatly enhanced by allowing the trainee to learn […]
A LMS can no longer rely on it’s effectiveness as a learning medium to deliver, track and monitor training. It now needs to fend for itself and clearly demonstrate how it adds value to a business’s bottom line.
Previously, a traditional LMS has been able to provide sufficient value and worth to an organisation, by delivering […]
New members of your downline will look to you for training and advice or assistance to help them get established in the business. They will be keen to succeed and highly motivated to learn. Here are some important tips to help you be effective in training your distributors.
The effectiveness of training sessions depends largely on […]
How do YOU communicate with your people? If you need to let your staff know something - the latest pay offer, when the office party is, that their department is being restructured - how do you do it?
If yours is a fair-sized business, chances are that you leave it to the HR department to fire […]
Reading at a liesurly pace is fine, it is all part of the appeal that reading has to many people. It allows you to relax and process the words slowly. Unfortunately the way we read for pleasure is not suitable when we need to read articles and information for work or study.
When you read […]
Growing up, we’ve all had dreams of being a fighter pilot, astronaut, space explorer, ancient warrior, or any of a million different occupations throughout history. Unfortunately for most of us, we don’t ever get to live out our childhood dream, instead settling for a simulated experience in a video game.
Sometimes the simulations are so real […]
Sales training is perhaps the single greatest resource you can give to your employees. It is a means of teaching them the best techniques for today’s business world. It is also a means of giving your employees the right tools to boost sales and profit margins.
Sales training is being used more and more by […]
My assumptions are that:
You have some basic knowledge of training.
Or you may have experience in the training field as an instructor.
You might have developed instructor-led training or printed training manuals.
If you are interested in succeeding in the area of business, it is essential that you are well educated in the area of effective communication skills.
While many individuals seem to be born natural communicators, the rest of us must acquire this particular skill in order to be successful at it. Consistency is the key when […]
While catching the early morning news at the gym today, I was astonished to hear the headline that Starbucks is closing nationwide for three hours to train its 135,000 store employees on the art of coffeemaking and the ultimate customer experience.
Wow! I have been a training professional for over 25 years and this announcement is […]
What was long thought of a desperate approach to failed leadership, executive leadership coaching has made its way into many “successful” businesses as a mainstay. IBM for instance, has permanent staff whose role is strictly to train upper management. Successful companies are looking to maintain that winning streak. Executive leadership training is meant to help […]
Recently I helped a small business owner totally re-write his marketing and business plans. The owner was grateful for the new copy, but expressed a concern that he may have issues writing copy for marketing materials or responding to bid proposals later in the year.
He said,”It is so hard to start from scratch writing […]
There have been dozens of references about unique corporate cultures and why some of them work better in certain situations. There are names being tossed around, some of them seem to be made up on the fly. For instance there is the Work Hard/Play Hard culture or the Live and Let Live Culture. For every […]
Training has always had the same problems facing it, the main one being time constraints. Organisations have recognised that personal development is needed to get the best out of employees to make them more efficient, however taking people out of work proves costly. This puts many people off developing their staff, which if left can […]
There is no argument that today’s executive is effective to the degree that he or she is able to communicate with other people.
The executive has to be able to speak to other people–one-on-one or one-on-many–in terms other people appreciate, in ways that move and motivate them, and in words and tones that are credible […]
Q The real question is - how long will your audience pay attention?
A In business, or business presentations, timing is everything, according to Christina Kaya, who heads Kayaco Seminars, specializing in communication skills development for business. Holding the attention of your listeners for the duration of a presentation is easy when you understand that there […]
Canadians are increasingly part of a global world. Canada itself is a fascinating mix of different cultures and ethnic backgrounds. This diversity brings a richness that offers opportunities for both occupational and personal growth. It also brings substantial challenges, particularly as it relates to communication. Everything changes when you work with someone from a different […]
We have come to know a lot about employee motivation. We know that the ultimate responsibility for motivating employees lies within the individual employee. We know that both the meaningfulness of the work and the work environment itself can have a sizable impact on employee motivation. We know that intrinsic rewards and motivators […]
If you are a baseball fan, then you are familiar with the 6-4-3 double play. The shortstop fields the ball, tosses it to the second baseman who tosses it to the first baseman. But what if the shortstop decides only to toss it to the first baseman? Or what if the second baseman refuses to […]